The Visitor Manager feature in the GuardsPro Guard Mobile App allows security guards to easily add and manage visitor information at a post site. You can also add vehicle details to a visitor's profile, making it easier to keep track of vehicles associated with visitors at client locations.
Visitor and vehicle records are securely stored in the cloud and can be accessed by authorized Admins and Managers through the back-office dashboard. This provides a centralized way to maintain visitor and vehicle information.
📌 Prerequisites
Before adding vehicle details, make sure:
You are checked in to the required post site.
The Visitor Manager feature is available for your account.
You have the required visitor and vehicle information available.
You are using the latest version of the GuardsPro Guard Mobile App.
âś… Follow the steps below to add a new visiadd vehicle details, and manage the vehicle information from the GuardsPro Guard Mobile App.
Step 1: Check in to the Post Site
- Open the GuardsPro Guard Mobile App.
- Tap Post Site at the bottom of the screen, next to Home.
- Select the required post site and Click "Check In" option.
- Once you are checked in, scroll down to the available post site options.
- Tap Visitors to open the Visitor Manager.
From the Visitor Manager, you can manage visitors for the post site you are currently checked in to.
Note: You must be checked in to a post site to access and manage the visitor information for that site.
Step 2. Add a new Visitor
The Visitor Manager screen will displays the existing visitor entries associated with the post site.
- Click the + (plus) icon at the bottom of the Visitor Manager screen to add new visitor details along with vehicle details
Step 3: Add a New Visitor
The Add Visitor screen will open. Enter the required information for the visitor, such as:
- Full Name
- ID Number
- Company
- Phone Number
- Email Address
- Labels, if required
- Review the information you entered to make sure all details are correct.
- Click Submit.
After you submit the visitor information, a prompt will appear asking:
“Would you like to add vehicle profile details?”
- Tap Yes to continue and add vehicle information for the visitor.
Note: If you do not want to add vehicle details at this time, you can skip this step and add the vehicle information later from the visitor's profile.
Step 4: Add Vehicle Details
After selecting Yes, the Add Vehicle screen will open.
Enter the required vehicle information in the available fields, including: Year, Make, Model, Color, License Plate, Vehicle Photo – Attach a photo of the vehicle, if required.
Review the information you entered to make sure all details are accurate before submitting.
Note: The License Plate field is mandatory and must be completed before you can submit the vehicle details.
Submit the Vehicle Information
After entering the vehicle details:
- Click Submit.
- A prompt will appear with options to save the vehicle information.
- Select the appropriate option:
- Save – Saves the vehicle details without checking in the visitor.
- Save and Check In – Saves the vehicle details and checks in the visitor.
Tip: Select Save and Check In when the visitor has arrived and you want to record their check-in at the same time.
Step 5: Confirm and Manage the Visitor Entry
Once the vehicle information is saved, you will be redirected to the Visitor Manager screen.
The newly added visitor will appear in the visitor list along with the associated vehicle information.
To view and manage the visitor's information:
- Select the visitor from the list.
- The visitor's profile will open.
- From the visitor profile, you can:
- View and manage the visitor's visit logs.
- View, edit, or delete the associated vehicle details.
- View or manage any notes added to the visitor's profile.
This allows you to keep the visitor's information, vehicle details, visit history, and notes organized in one place.
Step 6: Manage Vehicle Details
You can view and manage the vehicle information associated with a visitor from the Visitor Manager.
- From the Visitor Manager list, select the required visitor
- On the Visit Details screen, select the visitor profile to view and manage their information.
- From the visitor profile, you can:
- View the visitor’s details.
- Add or view visit logs.
- Edit the existing vehicle information by swiping left on the vehicle entry and selecting Edit.
- Delete the vehicle associated with the visitor by swiping left on the vehicle entry and selecting Delete.
Important: Make sure you select the correct visitor profile before making any changes to the visitor or vehicle information.
Important Notes
- Make sure you are checked in to the correct post site before accessing Visitor Manager.
- Vehicle details can be added while creating a new visitor or later from the visitor’s profile.
- Save and Check In saves the vehicle details and checks in the visitor.
- Save saves the vehicle information without checking in the visitor.
- You can edit or delete vehicle information later from the respective visitor’s profile.
- Make sure you select the correct visitor before making changes to their vehicle information.
That’s it! You can easily add and manage vehicle information for visitors associated with your assigned post site.
If you have any questions or need assistance with Visitor Manager, please contact GuardsPro Support.
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