How to view and manage your subscription on the Back Office Dashboard?

The GuardsPro Subscription page allows you to manage your subscription and billing details from one centralized location. You can review your subscription status, billing cycle, active users, plans (Yearly or monthly), add-on modules, payment methods, and invoices.

📌 Prerequisites

Before you begin, ensure the following requirements are met:

• You are logged in to the Super Admin account.

• Your account has an active subscription.

✅ This guide will walk you through the steps to view and manage your GuardsPro subscription:

🧭 Step 1: Open the Subscription Page

• Log in to your GuardsPro Back-Office Dashboard.
• Click your company name in the top-right corner.
• Select Subscription from the dropdown menu.

📋 Step 2: View Subscription Details

The Subscription page provides an overview of your current subscription and billing information.

Here, you can view:

• Customer Email ID: Displays the email address associated with your Super Admin account.
• Created: Shows the date your account was created.
• Current Period: Displays your current billing period.
• Billing Cycle: Shows whether your subscription is set to Monthly or Yearly (Annual) billing.
• Subscription Status: Displays the current status of your subscription:
  • Active: Your subscription is currently active and available for use.
  • Paused: Your subscription is temporarily paused. You can pause your subscription for up to 6 months, after which it will automatically resume.
  • Canceled: Your subscription has been canceled.
• Active Users: Shows the total number of active users included in your subscription. This includes both Security Guards and Back-Office Users.

⚠️ Note: Subscription billing is based on the total number of active users in your account.

The page also displays your current subscription plan and billing cycle.

⚙️ Step 3: Manage Your Subscription Plan

The Subscription page displays your current plan and billing cycle, including whether your subscription is billed Monthly or Yearly.

To change your subscription plan:

1. Select your preferred billing cycle — Monthly or Yearly.
2. Select the plan you want to subscribe to: Essential, Advance, or Professional.
3. Click Buy.
4. Next, a confirmation screen will display your upcoming invoice amount, along with the terms and conditions related to the subscription changes. Carefully review the information, then confirm the changes to proceed.

Once the process is completed, your subscription will be updated based on the selected plan and billing cycle.

🔧 Step 4: Manage Add-On Modules

The Modules section allows you to enable or disable add-on modules based on your business requirements.

For each module, you can view:

• Module: Displays the module name and a brief description.
• Price: Displays the applicable module price. Pricing may be per user/month or a fixed monthly rate (e.g. SMS package pricing), depending on the module.
• Status: Shows whether the module is currently active or inactive.

Available Modules :

• Visitor Manager: Manage visitors at your post sites.
• Invoicer: Create estimates and invoices for your customers.
• Dispatcher: Manage and track dispatch call.
• SMS Engine: Send SMS notifications and manage your SMS package.
• Scheduler: Manage guard schedules, attendance, and time-off requests.
• Payroll: Process and manage guard payroll.
• Vehicle Patrol: Manage and monitor vehicle patrol operations.
• Parking Manager: Manage parking vehicles and parking-related incidents.
• Asset Management: Manage company assets and inventory.

To enable or disable a module:

1. Locate the module you want to manage.
2. Click the three-dot menu (⋮) next to the module.
3. Select Enable or Disable.
4. Follow the on-screen instructions to confirm the change.

Applicable charges will be reflected in your invoice accordingly.
 

💳 Step 6: Manage Payment Methods

The Payment Methods section allows you to manage the payment methods used for your subscription.

You can:

• Click Add Payment to add a new payment method.

• Update or manage your existing payment methods.

• Review the payment method currently associated with your subscription and make sure it is set as the default payment method.

🧾 Step 7: View and Download Invoices

The Invoices section allows you to review your billing history.

You can:

• View current and past invoices.

• Check the payment status.

• Download invoices directly from the dashboard.

Simply click the Download option next to the invoice status.

⚠️ Important Notes

• Your subscription charges are based on your selected plan, the number of active users, and the enabled modules.

• Any changes to your plan, active users, or enabled modules during the billing cycle may result in prorated charges, which will be reflected in your next billing cycle.

• Make sure your payment method is valid and set as the default payment method to avoid payment failures or interruptions to your subscription.

🎯 That's it!

You can now view and manage your GuardsPro subscription, users, plans, modules, payment methods, and invoices directly from the Back Office Dashboard.

If you need any further assistance, please feel free to contact our support team anytime.

If you have any more questions, please feel free to contact our support team anytime.