How to pause or cancel your GuardsPro subscription?

GuardsPro offers a flexible and cost-effective security guard management solution with no long-term contracts, giving you the flexibility to pause or cancel your subscription whenever needed.

Subscription in GuardsPro is billed on a prepaid basis and is determined by the number of active users and any enabled add-on modules included in the selected plan.

📌 Before You Begin

• Make sure you are logged in to the Super Admin account, as subscription management options are available only to the Super Admin.

• If you want to pause or cancel your subscription, make sure to do so before your next billing cycle begins to avoid being charged for the upcoming billing period.

✅ This guide will walk you through the steps to manage your subscription from the Back Office Dashboard.

🧭 Step 1: Open Subscription Settings

• From the Back Office Dashboard, click your company name in the top-right corner.

• Select Subscription from the dropdown menu.

📋 Step 2: Open Subscription Details

On the Subscription page, you can review your current subscription details, including your plan, users, and enabled add-ons.

Click Manage Subscription to view the available subscription management options:

• Pause Subscription

• Cancel Subscription

⏸️ Pause Subscription

To Pause Your Subscription

1. Click Manage Subscription.

2. Select Pause Subscription.

3. Follow the on-screen prompts and select your preferred pause period. You can pause your subscription for up to six (6) months.

📌 Please Note

Pausing your subscription temporarily suspends your account while retaining your account data, settings, and configurations. You must resume your subscription to regain access to your account and data.

While your subscription is paused:

• You will not be billed during the selected pause period.

• Your subscription will automatically resume when the selected pause period ends, and regular billing will continue based on your selected plan, active users, and enabled add-on modules.

• To avoid charges for the upcoming billing period, make sure to pause your subscription before the new billing cycle begins.

• If an invoice has already been generated and paid, pausing your subscription afterward will not result in a credit or refund.

❌ Cancel Subscription

If you no longer wish to use GuardsPro, the Account Owner or Super Admin can cancel the subscription directly from the Back Office Dashboard.

To Cancel Your Subscription

1. Click Cancel Subscription.
2. Follow the on-screen prompts.
3. Review the cancellation details and confirm the cancellation.

📌 Please Note

• Cancellation will stop your subscription from renewing for the next billing cycle.
• As per our Terms and Conditions, if you cancel or pause your subscription during an active billing period, no credit or refund will be provided for the remaining days of that billing cycle.
• To avoid being charged for the next billing period, make sure to cancel your subscription before the next billing cycle begins.

🎯 That's it! You can now easily pause or cancel your GuardsPro subscription from the Back Office Dashboard.

If you have any questions or need assistance with your subscription, please feel free to contact our support team anytime.