How to view and manage your subscription on the Back Office Dashboard?

The GuardsPro Subscription page allows you to manage your subscription and billing details from one centralized location. You can review your subscription status, billing cycle, active users, plans (Yearly or Monthly), add-on modules, payment methods, and invoices.

📌 Prerequisites

Before you begin, ensure the following requirements are met:

• You are logged in to the Super Admin account.

• Your account has an active subscription.

✅ This guide will walk you through the steps to view and manage your GuardsPro subscription on the Back Office Dashboard:

🧭 Step 1: Open the Subscription Page

• Log in to your GuardsPro Back Office Dashboard.
• Click your company name in the top-right corner.
• Select Subscription from the dropdown menu.

📋 Step 2: View Subscription Details

The Subscription Details section provides an overview of your current subscription and billing information.

You can view:

• Customer Email: The email address associated with your Super Admin account.
• Created: The date your account was created.
• Current Period: Your current subscription billing period.
• Subscription Status: The current status of your subscription:
  • Trialing: Your account is currently in the trial period. 
  • Active: Your account has an active paid subscription and is available for use.
  • Paused: Your subscription is temporarily paused. A subscription can remain paused for up to 6 months, after which it will automatically resume.
  • Canceled: Your subscription has been canceled and is no longer active. 
  • Past Due: Your account has one or more unpaid invoices or an outstanding payment.
• Active Users: The total number of active users included in your subscription, including Security Guards and Back Office Users.
• Billing Cycle: Your current billing frequency, either Monthly or Yearly.

⚠️ Note: Your subscription charges are based on the total number of active users and enabled add-on modules in your account.

The page also displays your current subscription plan.

⚙️ Step 3: Manage Your Subscription Plan

The Subscription page displays your current plan and billing cycle, including whether your subscription is billed Monthly or Yearly.

To change your subscription plan:

1. Select your preferred billing cycle — Monthly or Yearly.
2. Select the plan you want to subscribe to: Essential, Advance, or Professional.
3. Click Buy.
4. Next, a confirmation screen will display your upcoming invoice amount, along with the terms and conditions related to the subscription changes. Carefully review the information, then confirm the changes to proceed.

Once the process is completed, your subscription will be updated based on the selected plan and billing cycle.

🔧 Step 4: Manage Add-On Modules

The Modules section allows you to enable or disable add-on modules based on your business requirements.

For each module, you can view:

• Module: Displays the Add-On module name and a brief description.
• Price: Displays the applicable module price. Pricing may be per user/month or a fixed monthly rate (e.g. SMS package pricing), depending on the module.
• Status: Shows whether the module is currently active or inactive.

Available Modules :

• Visitor Manager: Manage visitors at your post sites.
• Invoicer: Create estimates and invoices for your customers.
• Dispatcher: Manage and track dispatch call.
• SMS Engine: Send SMS notifications and manage your SMS package.
• Scheduler: Manage guard schedules, attendance, and time-off requests.
• Payroll: Process and manage guard payroll.
• Vehicle Patrol: Manage and monitor vehicle patrol operations.
• Parking Manager: Manage parking vehicles and parking-related incidents.
• Asset Management: Manage company assets and inventory.

To enable or disable a module:

1. Locate the module you want to manage.
2. Click the three-dot menu (⋮) next to the module.
3. Select Enable or Disable.
4. Follow the on-screen instructions to confirm the change.

Applicable charges will be reflected in your invoice accordingly.

💳 Step 5: Manage Payment Methods

The Payment Methods section allows you to manage the payment methods used for your subscription.

You can:

• Click Add Payment to add a new payment method.

• Update or manage your existing payment methods.

• Review your current payment method associated with your subscription.

• Make sure the correct payment method is set as the default payment method.

Note: Make sure your default payment method is valid, up to date, and has sufficient funds. Subscription payments are processed using the default payment method on your account.

🧾 Step 6: View and Download Invoices

The Invoices section allows you to review your current and past billing activity.

You can:

• View your current and previous invoices.
• Check the payment status of each invoice.
• Download invoices directly from the dashboard.

To download an invoice, click Download next to the applicable invoice.

⚠️ Important Notes

• Your subscription charges are based on your selected subscription plan, the number of active users, and your enabled add-on modules. 

• Active users include both Back Office Users and Security Guards. 

• If a Back Office User and a Security Guard are added using the same email address and phone number, they will be counted as one user for subscription billing purposes.

• Changes to your subscription plan, active users, or enabled add-on modules may result in prorated charges or credits, depending on when the change is made. 

• Any applicable prorated charges or credits will be reflected in your next billing cycle. 

• Make sure your payment method is valid, up to date, and set as the default payment method to help prevent payment failures or service interruptions. 

• Always review the subscription details, active users, enabled add-on modules, and applicable charges carefully before confirming any changes.

🎯 That's it! You can now view and manage your GuardsPro subscription, number of active users, Subscription plans, add-on modules, payment methods, and invoices directly from the Back Office Dashboard.

If you have any more questions, please feel free to contact our support team anytime.