The Visitor Manager feature in the GuardsPro Guard Mobile App allows guards to record visitor details, associate vehicles, and manage visitor check-ins and check-outs directly from their smartphones. It helps reduce manual paperwork, maintain accurate visitor records, and improve security at assigned post sites.
📌 Prerequisites
Before adding a visitor, make sure you:
The post site is assigned to you, and you must be checked in to the assigned post site before proceeding.
The Visitor Manager feature is available for your account.
You have the required visitor and vehicle information available.
You are using the latest version of the GuardsPro Guard Mobile App.
✅ Follow the steps below to check in and check out visitors using the GuardsPro Guard Mobile App.
Step 1: Open Visitor Manager
Open the GuardsPro Guard Mobile App.
Tap Post Site at the bottom of the screen, next to Home.
Select the required post site and Click "Check In"
Once you are checked in, scroll down to the available post site options.
Tap Visitors to open the Visitor Manager.
Step 2: Select a Visitor
The screen displays the list of visitors added to your assigned post site.
Select the visitor you want to check in.
To add a new visitor, tap the Plus (+) icon to create a new visitor entry and enter their details.
Step 3: Start the Check In process for visitor
Review the selected visitor's information on the Visit Details screen.
Tap Check In at the bottom of the screen to proceed.
Step 4: Add or Select Vehicle Details (Optional)
Next, the Vehicle List screen allow you to select an existing vehicle associated with the visitor or add a new vehicle.
Select an Existing Vehicle: Choose a vehicle from the list to associate it with the visitor.
Add a New Vehicle: Tap the Plus (+) icon at the bottom-right corner and enter the required vehicle details, such as year, make, and model.
Skip Vehicle Details: If no vehicle needs to be added or associated with the visitor, tap Skip in the top-right corner to proceed to the next step.
Step 5: Enter Visit Information
On the Visitor Check In screen, follow these steps to complete the visitor's check-in details:
Select Date: Choose the visitor's check-in date.
Select Time: Set the appropriate check-in time.
Location: Enter the location the visitor intends to visit.
Reason to Visit: Specify the purpose of the visit.
Person to Meet: Enter the name of the person the visitor will be meeting.
Notes: Add any additional information, if required.
After entering all the details, review the information to ensure it is accurate. Then choose one of the following options at the bottom of the screen:
Check In: Submit the visit details to complete the visitor check-in.
Submit & Print: Submit the visit details and print the visitor record, if printing is required and supported by your setup.
Once submitted successfully, the visitor's check-in details will be recorded in GuardsPro.
Step 6: Check Out the Visitor
When the visitor is ready to leave the post site, follow these steps to record their check-out:
Open the visitor's Visit Details screen.
Tap Check Out at the bottom of the screen.
Enter the check-out date and time as required.
Add any additional information in the Notes field, if needed.
Review the details and tap Submit to complete the check-out process.
Once submitted successfully, the visitor's check-out details will be recorded in GuardsPro.
⚠️ Important Notes
Follow your company's visitor management and security procedures when collecting and recording visitor information.
Visits can only be deleted or managed by authorized Back Office users through the GuardsPro Dashboard Portal.
That’s it!
By following these steps, guards can efficiently record visitor details and check visitors in as needed.
If you have any questions or need further assistance, please contact the GuardsPro Support team.
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