How to accept a shift exchange request in the Guard Mobile App? – GuardsPro Support Center

The Exchange Shift feature in the GuardsPro Guard Mobile App allows you to review and respond to shift exchange requests sent by other guards working at the same post site. You can review the requested shift details, accept or reject the request, and track its status in the app.

📌 Prerequisites

Before accepting a shift exchange request, make sure that:

You are assigned to the same post site as the guard who sent the request.
You have a confirmed shift available for the proposed exchange.
The shift exchange request is available under the Received tab.
You meet your company’s requirements for shift exchanges, including any applicable time restrictions.

✅ Follow the steps below to accept request a shift exchange and track its status using the GuardsPro Guard Mobile App.

Step 1. Open Your Schedule

Log in to the GuardsPro Guard Mobile App.
From the Home screen, tap Schedule.

Step 2: Open Exchange/Offer Shifts

On the Schedule screen, you will see several options, including All Shifts, Unconfirmed Shifts, Confirmed Shifts, Open Shifts, Exchange/Offer Shifts, Time Logs, Time Off, Time Cards, and Payroll.
Tap Exchange/Offer Shifts to access your shift exchange requests.

Step 3: View received shift exchange requests

On the Exchange/Offer Shifts screen, you can view the shift exchange requests you have sent and received.
Select the Received tab to view requests sent to you by other guards.
Select the relevant request to review its details.

Step 4: Review and Accept the Shift Exchange Request

Open the received request to view its details.
Carefully review both your shift and the requesting guard’s shift, including the shift date, time, and post site.
Make sure the proposed exchange fits your availability and schedule.
If you agree to the exchange, tap Accept and follow any additional prompts to complete your response.

Note: After you accept the request, the sending guard can check its updated status under the Sent tab.

Step 5: Check the Shift Exchange Status

To review the request status, open the Received tab and select the relevant shift exchange request.

The following statuses indicate the progress of the request:

Receiver Status: Accepted — You have accepted the shift exchange request.
Admin Status: Pending — The request is awaiting approval from an authorized Back Office team member.
Admin Status: Approved — The shift exchange has been approved by the Back Office team.

Important Notes:

Once the Back Office team approves the exchange, your schedule will be updated to reflect the exchange shift.
If you reject the request, the shift exchange will not proceed. Both guards should check their schedules to confirm their assigned shifts.

🎯That's it!

By following these simple steps you can review and accept shift exchange requests from other guards using the GuardsPro Guard Mobile App. Remember to check the request status and your updated schedule to confirm whether the exchange has been finalized.

If you have any questions or need further assistance, please contact GuardsPro Support.

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