The Guard Web Portal allows guards to receive, view, and manage dispatch tickets assigned by dispatchers through the Dispatch section.  Once a dispatch ticket is assigned, guards receive an instant notification and can access the ticket details from either the GuardsPro Mobile App or the Guard Web Portal, enabling faster coordination and quicker responses to on-site incidents.

Using the Guard Web Portal, guards can review dispatch ticket details, update their status, communicate with dispatchers through live comments, and stay informed of ticket updates—all from one centralized location.

✅ This guide will walk you through the steps to handle dispatch tickets from the Guard Web Portal:

Step 1: View Your Dispatch Ticket Notification

Log in to your Guard Web Portal account and click the Notifications (bell) icon located in the top-right corner of the dashboard.

A notification panel will open, displaying all your recent notifications. Whenever a dispatch ticket is assigned to you, it will appear in this section for quick access.

Step 2: Clock In and Check In to the Assigned Post

Next, click the Clock In timer at the top of the page. Once you have successfully clocked in, the timer will begin running, confirming that you are on duty.

Then, click the Check-In button next to the timer and select the assigned post site. After checking in, navigate to the Dispatcher section to view and manage your assigned dispatch tickets.

Note: Guards must be both clocked in and checked in to the assigned post site before they can accept, update, or complete dispatch tickets.

Step 3: Open the Dispatch Ticket

After successfully checking in, navigate to the Dispatch menu from the left-hand navigation panel.

A list of your assigned dispatch tickets will be displayed. Select the recent assigned dispatch ticket to handle.

Step 4: Review the Dispatch Ticket Details

The dispatch ticket details page provides important information, including:

• Dispatch ticket details

• Assigned post site

• Dispatcher instructions

• Ticket status (Open or Closed)

• Additional dispatch information

As you progress, update your status by selecting:

• On the Way – when traveling to the assigned location.

• Arrived On Site – once you have reached the assigned post.

Your status updates are shared with your administrator or dispatcher in real time.

Step 5: Communicate through  Chat option

After updating the dispatch ticket status, you can review any comments or instructions added by your admin or manager under Chat section. You can also use this chat section to post updates, ask questions, or communicate directly with your dispatcher throughout the incident.

Note: You can also attach images or videos in the chat to provide additional details or evidence while handling the dispatch ticket.

Step 6: View Ticket Updates

Click the Notifications icon and refresh the page to view the latest dispatch ticket updates.

If your administrator or dispatcher adds a comment, mentions you, or updates the ticket, you'll receive a notification. Click the notification to open the ticket and review the latest changes.

Step 7: Close the Dispatch Ticket

Once the issue has been successfully handled and resolved, and you have provided the necessary updates to your admin or manager through the chat conversation, you can close the assigned dispatch ticket.

Click Close Ticket in the top-right corner of the ticket.

This marks the ticket as completed and indicates that no further action is required from your end.

Step 8: Reopen a Dispatch Ticket

If additional work is required after a ticket has been closed, click Reopen Ticket in the top-right corner of the dispatch ticket.

The ticket will reopen, allowing you to continue:

• Updating the ticket status

• Posting chat messages

• Communicating with your dispatcher

Step 9:  Review Dispatch Ticket Status

You can also track the status of your assigned and previously handled dispatch tickets from the Dispatch section, making it easy to monitor both Open and Closed tickets.

That's It!

You can now confidently manage dispatch tickets using the Guard Web Portal.

From receiving instant notifications and checking in to your assigned post site to updating ticket statuses, communicating with dispatchers, and closing completed tickets, the Dispatch module helps you efficiently manage incidents from one centralized location.

Keeping your dispatch tickets up to date ensures better coordination with your team and enables faster responses to field operations.

If you need any further assistance, please contact the GuardsPro Support Team anytime.