How to create pass down report in the Guard Mobile App?

The Pass Down Report feature in the GuardsPro Guard Mobile App helps improve communication and maintain continuity between shifts. It allows guards to record important events, observations, and updates from their shifts at a post site so that incoming guards are informed about relevant activities and pending matters.

These reports also help supervisors maintain a clear record of site activities and ensure smooth communication between team members.

📌 Prerequisites

Before creating or viewing a Pass Down Report, ensure that:

• You have checked in at the relevant post site.

• You have access to the Pass Down feature for the selected post site.

•  The setting to require Pass Down Report submission has been enabled by an authorized back office team member through their dashboard. 

Important Note: If the mandatory Pass Down Report setting is enabled, you must submit a Pass Down Report before you can check out of your shift.

✅ This guide walks you through the steps to create, submit, view, and edit Pass Down logs using the GuardsPro Guard Mobile App.

Step 1: Navigate to the Pass Down 

1. After checking in at a post site, navigate to the Post Sites page in the Guard Mobile App. 

2. Swipe the screen to the left to locate the Pass Down option, then tap it.

Step 2: Create a New Pass Down Report

1. View the list of existing Pass Down logs for the selected Post site. 

2. To view previously submitted reports, tap the calendar icon in the top right corner and select the desired date.

3. To submit a new report, tap New Pass Down at the bottom of the screen. 

Note: You can only select one date at a time from the calendar to view the Pass Down log for that specific day.

Step 3: Enter Details and Submit the Report

1. Enter the required details about the events, observations, or updates from your shift. 

2. (Optional) Tap the Add button to attach an image, video, or audio file to support your report. 

3. Review the information to ensure all required details are included, then submit the Pass Down Report.

Step 4: Edit a Pass Down Report

1. Select the Pass Down log you want to edit. 

2. Tap the three-dot menu in the top-right corner of the screen. 

3. Select the Edit option to modify the report. 

4. Update the necessary details and submit the report to save your changes.

Note: You cannot delete a submitted Pass Down log through the Guard Mobile App. Only an authorized team member can delete it through the Back Office Dashboard.

🎉 That's It!

The Pass Down Report feature helps guards share important shift updates, improve communication, and ensure a smooth transition between shifts. By recording relevant information and reviewing previous entries when needed, guards and supervisors can maintain better awareness of post-site activities.

If you have any more questions, please feel free to contact our support team anytime.