How to request a shift exchange with another guard in the Guard Mobile App? – GuardsPro Support Center

The Exchange Shift feature allows guards to exchange their confirmed scheduled shifts with other guards assigned to the same post site using the GuardsPro Guard Mobile App.

Depending on your company’s settings, shift exchange requests may require approval from an authorized Back Office team member or may be approved automatically. Guards can also track their sent and received requests and receive notifications about status updates in the app.

📌 Prerequisites

Before requesting a shift exchange, make sure that:

You have a confirmed shift scheduled at the respective post site that you want to exchange.
The other guard is assigned to the same post site and has a confirmed shift available for exchange.
You meet the company's time requirements for same-day shift exchanges, if applicable.

✅ Follow the steps below to request a shift exchange and track its status using the GuardsPro Guard Mobile App.

Step 1. Open Your Schedule

Log in to the GuardsPro Guard Mobile App.
From the Home screen, tap Schedule.

Step 2: Select Exchange/Offer Shifts

On the Schedule screen, you will see a list of available options, including: All Shifts, Unconfirmed Shifts, Confirmed Shifts, Open Shifts, Exchange/Offer Shifts, Time Logs, Time Off, Time Cards, Payroll
Select Exchange/Offer Shifts to access the shift exchange feature.

Step 3: Request a Shift Exchange

On the Exchange/Offer Shifts screen, you can view the shift exchange requests you have sent and received.
To create a new request, tap New Exchange at the bottom of the screen.

A list of your confirmed shifts will appear on the screen.

Select the shift you want to exchange and review its details, including the shift date, time, and post site.
Tap Select Shift to proceed to the next step.

Step 4: Select the Guard to Exchange the shift

A list of eligible guards will appear on the screen. Select the guard you want to exchange shifts with.

The next screen will show a list of the selected guard’s confirmed shifts. Choose the shift you want to exchange for your selected shift.

Carefully review the shift details to ensure you have selected the correct shift.
Tap Exchange Shift at the bottom of the screen to submit your request.

Step 5: Track the Shift Exchange Request Status

Once your request is submitted successfully, a confirmation message will appear at the bottom of the screen.

Your request will appear under the Sent tab, where you can check its status and track the progress of your shift exchange request.

Note: The Sent tab displays the date of the shift you requested to exchange. Tap the relevant request to view the complete exchange details, including your shift, the selected guard’s shift, and the current request status.

On the Exchange Request Details screen, you can check the status of your request:

Pending: The request is waiting for the receiving guard to respond.
Accepted: The receiving guard has accepted your shift exchange request.
Approved: The shift exchange has been approved by an authorized Back Office team member.

Once the receiving guard accepts your request and the Back Office team approves the exchange, if approval is required, check your updated schedule and follow the revised shift details.

🎯That's it!

By following these simple steps, you can request a shift exchange with another guard and track its status to see whether the other guard has accepted the request and an authorized Back Office team member has approved the exchange.

If you have any questions or need further assistance, please feel free to contact GuardsPro Support.

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