How to use messenger in the Guard Mobile App?

The Messenger feature in the GuardsPro Guard Mobile App allows guards to communicate with other guards and administrators. Guards can use Messenger to discuss post orders, tasks, schedules, and other site-related information.

You can also share images, audio messages, and video files directly through a conversation, which can help provide additional details and avoid miscommunication.

Prerequisites

Before using Messenger:

• Make sure you are logged in to the GuardsPro Guard Mobile App.
• Make sure you have access to the Messenger feature.
• For a post site-specific conversation, you must be associated with the relevant post site.

✅ This guide will walk you through the steps to use messenger in the Guard Mobile App:

Step 1. Navigate Messenger

1. Log in to the GuardsPro Guard Mobile App.

2. From the bottom menu, tap Messenger.

3. The Messenger screen displays your existing conversations.

4. Tap any conversation to open it and continue the conversation.

Send a Message

Once you select a recent conversation, you can review the instructions and send a message or share additional information.

1. Enter your message in the message field.

2. Select the type of file or media you want to share, such as an image, audio message, or video.

3. Review your message or attachment, then tap Send to share it with the conversation.

Step 2: Start a New Conversation

1. On the Messenger screen, tap the Plus (+) button at the bottom of the screen.

2. Select the appropriate option to start a new conversation.

Note: These options are available only if your admin or manager has granted you the required access or permissions through the Back Office Dashboard.

You can choose from the following options:

• Start a Post Site Chat: Start a conversation associated with a specific post site with guards or back-office users assigned to that site.
• Create a New Group Chat: Create a group conversation with multiple back-office users and guards. You can associate the group with a specific post site or skip this step if a post site is not required.
• Chat With: Start a one-on-one conversation with another user.

Option 1: Start a New Post Site Chat

Use this option when you want to associate the conversation with a specific post site.

1. From the Start New Chat screen, tap Start New Post Site Chat.

2. On the Select Post Site screen, search or browse for the required post site.

3. Tap the appropriate post site to select it.

4. Enter your message and, if needed, attach images, videos, or audio messages.

Option 2: Create a New Group Chat

1. From the Start New Chat screen, tap Create New Group.
2. Enter a group name and, if needed, select a post site. Tap Skip if no post site is required.
3. Select the participants you want to add.
4. Tap Create Group to start the conversation.

Important: At least 2 users are required to create a group.

Step 3: Manage Conversations

Archive or Mute a Conversation

You can archive or mute conversations directly from the Messenger list.

1. From the Messenger list, swipe left on the conversation you want to manage.
2. Select Archive or Mute, depending on what you want to do.

Important: If a group or chat was created by an admin or manager through the Back Office Dashboard, you may not be able to delete the conversation or leave the group from the mobile app.

Edit or Leave a Group

1. From the Messenger list, select the Group you want to manage. Tap the three dots in the top-right corner.
2. Select Edit Group to update the group details, such as editing the group name or adding or removing members.
3. To leave the group, select Leave Group.

Important Note: You can only edit or leave groups that you have created through the GuardsPro Guard Mobile App.

Important Notes

• Messenger allows you to communicate with other guards and administrators based on the users and conversations available to your account.
• You can share images, audio messages, and video files to provide additional details about site-related tasks or instructions.
• You can archive a conversation when you no longer want it to appear in the main Messenger list.
• When starting a site-specific conversation, make sure you select the correct post site.
• Your available Messenger options may vary depending on the access or permissions granted by your admin or manager.

If you have any questions or need assistance with Messenger, please contact the GuardsPro Support team.

Please feel free to watch our informative tutorial video on YouTube: