Incident reports help you stay informed about important events and activities reported by security guards at your sites. GuardsPro allows you to display incident icons on the Live Map, helping back-office users identify reported incidents more efficiently.
By enabling this setting, you can configure the duration for which incident icons remain visible on the map. This helps your team stay aware of reported incidents and respond promptly when necessary.
📌 Prerequisites
Before enabling the Incident Icon on the Map, ensure that:
You have authorized access to the GuardsPro Back Office Dashboard.
You have the necessary permissions to access and modify company settings.
Incident reports are being submitted by guards through the GuardsPro Mobile App.
✅ This guide will walk you through the steps to enable the incident icon on the map in the Back Office Dashboard:
⚙️ Step 1: Open Company Settings
Log in to the GuardsPro Back Office Dashboard.
Click on your company name in the top-right corner of the dashboard.
Select Settings from the drop-down menu.
🛠️ Step 2: Configure and Enable the Incident Icon on the Map
On the Settings page, locate and open the Other Settings tab.
Find the Display incident icon on the map for a specified time option.
Enable the setting to display incident icons on the map.
Configure the duration for which the incident icon should remain visible, if prompted.
Review your changes and click Save to apply the updated settings.
📝 Note: The incident icon will remain visible on the map for the configured duration.
🎯 That’s it! Enabling the Incident Icon on the Map helps Back Office users stay informed about reported incidents directly from the GuardsPro Live Map. By configuring the visibility duration and saving the settings, you can improve incident awareness and support timely follow-up on reported events.
For further assistance, feel free to contact the GuardsPro Support Team anytime.
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