How to enable task/tour delay notifications on the Back Office Dashboard?

GuardsPro allows admins to receive notifications when a guard is delayed in starting an assigned task or tour. These alerts help teams respond quickly to delays and maintain better visibility into ongoing site operations.

Task/tour delay notifications can be enabled globally for all guards or configured individually for specific guards, depending on your operational needs.

📌 Prerequisites

Before enabling task/tour delay notifications, ensure:

• The relevant guards are already added to the Back Office Dashboard.

• The required tasks or tours are created and assigned to the guards.

• Notifications are enabled for the account and on the guards’ devices.

• Guards have an active internet connection on their devices to receive notifications.

✅ This guide will walk you through the steps to enable task/tour delay notifications on the Back Office Dashboard:

👥 For All Guards

🏢 Step 1: Access Settings  

• Click on your Company name in the top‑right corner of the dashboard. 

• Select Settings from the drop‑down menu.

⚙️ Step 2: Open Global Guard Settings & Enable Task/Tour Delay Notification

• Navigate to Global Settings and click Security Guard.

• Under the Notifications tab, select Send Task/Tour delay notification after option.

• Define the time for the delay notification.

• Click Save.

👤 For Individual Guards

👥 Step 3: Access Security Team  

• From the main menu, click on Security Team.

• Select Security Guards from the drop‑down.

• Click on the security guard for whom you want to enable the task/tour delay notification.

👤 Step 4: Select Guard Profile & Enable Task/Tour Delay Notification

• On the Settings tab, under the Notifications section, select Send Task/Tour delay notification after option.

• Define the time for the delay notification.

• Click Save.

🎯 That’s it! With task/tour delay notifications enabled, GuardsPro ensures timely alerts for both admins and guards, improving accountability and operational efficiency across all sites.

For further assistance, feel free to contact the GuardsPro Support Team anytime.