How to manage unconfirmed open shifts on the Back-Office Dashboard?

Unconfirmed open shifts are shifts that have not been accepted by any guards. The Back-Office Dashboard allows you to easily review, update, and assign these shifts to ensure proper scheduling. In some cases, an open shift may remain unclaimed. If this happens, you can manually assign the shift to a guard.

To check the status of open shifts:

• Go to the Scheduler tab from the main menu.

• Select Open Shifts from the dropdown.

From there, you can view which shifts have been confirmed and identify any that are still pending. You can also review and approve the requests submitted by guards for open shifts from this screen.

If the shift has not yet been confirmed, go to the Scheduler tab and select Schedule. Locate the unconfirmed shift, click on the three dots (⋮) next to it, and choose Edit.

Now, simply change the shift type from Open to Standard, select the appropriate post site, and assign the guard(s) to the shift. Then click Publish.

The assigned guards will be immediately notified on their GuardsPro mobile app, ensuring the shift is properly assigned and carried out as scheduled. 

If you have any more questions, please feel free to contact our support team anytime.