How to enable guard device fall alert notifications on the Back Office Dashboard?

The Guard/Device Fall Alert feature in GuardsPro helps improve guard safety by notifying admins when a guard’s mobile device detects a potential fall or sudden impact while they are on duty. The alert is generated through the GuardsPro Mobile App, which uses the device’s built-in sensors to detect possible fall events.

By enabling this notification in the Back Office Dashboard, you can choose where you want to receive fall alerts, such as through the dashboard, email, or SMS. This allows you to stay informed and respond promptly when a potential safety incident is detected.

📌 Prerequisites 

Before enabling notifications, ensure:

• Access to the GuardsPro Back Office Dashboard with permission to manage notification settings.
• GuardsPro Mobile App installed and active on the guard’s device.
• A valid email address added to your profile if you want to receive alerts by email.
• A valid phone number added to your profile and the SMS Engine module activated if you want to receive SMS alerts.

✅ This guide will walk you through the steps to enable guard device fall alert notifications on the Back Office Dashboard:

🚀 Step 1: Open Settings

• Log in to your GuardsPro Back Office Dashboard.

• Click your company name in the top-right corner.
• From the dropdown menu, select Settings.

🔔 Step 2: Go to Notifications

• From the Settings menu:

• Select Notifications.
• This will open the list of available notification types and delivery options.

🛡️ Step 3: Find the Guard/Device Fall Notification

• Scroll through the Notification Types section until you find Guard/Device Fall.

• This notification is triggered when a guard’s device detects a potential fall event through the GuardsPro Mobile App. 

📲 Step 4: Select Your Notification Preferences

Choose where you would like to receive the fall alert:

• Dashboard: Receive an alert under the bell icon/activity in your GuardsPro Back Office Dashboard.
• Email: Receive the fall alert directly by email, if email notifications are enabled.
• SMS: Receive the alert by text message, if SMS notifications are enabled for your account.

📝Note: To receive SMS notifications, the SMS Engine module must be activated for your account, and a valid phone number that’s verified must be added to your profile.

You can select one or multiple notification methods based on your preference.

💾 Step 5: Save Your Changes

Once you have selected your preferred notification options:

1. Scroll to the bottom of the page.
2. Click Save Changes.

Your notification preferences will now be updated.

ℹ️ Important Note

• Enabling the Guard/Device Fall Alert notification from the Back Office Dashboard applies only to your own account visibility. It does not enable the notification for other members of your team or change the global notification settings for the entire dashboard.

• This allows each client or administrator to configure their own fall alert preferences according to their needs.

🎯 That’s it! With the Guard/Device Fall Alert notification enabled, you can stay informed when a guard’s device detects a potential fall while they are on duty. Selecting the right notification channels helps ensure that important safety alerts reach you promptly, supporting better real-time monitoring and faster response when it matters most.

For further assistance, feel free to contact the GuardsPro Support Team anytime.