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How to view the dispatcher overview on the Back Office Dashboard?

Updated

The Dispatcher Overview provides a centralized view of all dispatch activities, allowing administrators and dispatchers to monitor active tickets, track assigned guards in real time, review recent dispatch updates, and analyze dispatch performance—all from a single dashboard.

This overview helps improve situational awareness, streamline dispatch operations, and ensure timely responses to incidents.

✅Follow the steps below to access and review the Dispatcher Overview on the Back Office Dashboard:

Step 1: Open the Dispatcher Overview

Log in to the Back Office Dashboard. From the left-hand menu, navigate to Dispatcher, then select Overview from the drop-down menu. You will be taken to the Dispatcher Overview screen.

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Step 2: Review the Dashboard Summary

At the top of the page, you'll find a summary of your dispatch activity, which provides a quick overview of your current dispatch operations, including:

  • Dispatch Tickets – Total number of dispatch tickets.
  • Closed Tickets – Total number of completed and closed dispatch tickets.
  • Open Tickets – Number of active dispatch tickets awaiting completion.
  • Assigned Guards – Total guards currently assigned to dispatch tickets.
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Step 3: Live Tracker :

The Live Tracker displays the real-time locations of guards assigned to active dispatch tickets, allowing dispatchers to monitor field operations from a single map view.

From this section, you can:

  • View guards' current locations on the map.

  • Switch between Map and Satellite views.

  • Enable or disable the Geo-Fence using the toggle.

  • Change the map display mode by selecting Roadmap, Satellite, Hybrid, or Terrain from the map view menu.

  • Zoom in or out to view guard locations in greater detail.

  • Review guard information in the table below the map, including: Dispatch ID, Guard name, Post site, Last updated time, Battery status, Current speed (MPH), Latest location

Note: The Live Tracker displays a guard's location only after the guard has clocked in to the assigned dispatch post site. Ensure that GPS Tracking is enabled in the guard's settings on the Back Office Dashboard and that the guard has granted the required location permissions to the GuardsPro Guard Mobile App.
 

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Step 4: Review the Latest Activity

Scroll down to the Latest Activity section to view a chronological timeline of recent dispatch events.

This section displays activities such as:

  • New comments added to dispatch tickets.

  • Guard status updates (such as On the Way or Arrived On Site).

  • Other dispatch-related actions.

Click the activity or the View icon beside it to open the corresponding dispatch ticket and view more details.

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Step 5: Incident Type & Priority Breakdown

The Incident Type chart provides a visual summary of incidents by category, helping dispatchers identify the most common types of incidents.

The Priority Breakdown chart displays incidents grouped by priority level (Low, Medium, High, and Critical), enabling dispatchers to quickly identify urgent incidents and prioritize responses accordingly.
 

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Step 6: Open Dispatch Tickets 

The Open Dispatch Tickets section displays all active dispatch tickets that are currently pending, in progress, or awaiting resolution. It helps dispatchers monitor ongoing incidents and prioritize their response.

For each open ticket, you can view:

  • Dispatch ID
  • Date and Time
  • Assigned Guard(s)
  • Incident Type

Click the View icon next to a ticket to open the dispatch ticket and view its complete details.

Note: If there are no active dispatch tickets, the section will display "No Result Found."

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Step 7: Closed Dispatch Tickets 

The Closed Dispatch Tickets section displays dispatch tickets that have been successfully resolved and closed. It provides a historical record of completed incidents, allowing dispatchers to review past activities and monitor completed work.

For each closed ticket, you can view:

  • Dispatch ID
  • Date and Time
  • Assigned Guard(s)
  • Incident Type

Click the View icon next to a ticket to open the dispatch ticket and view its complete details.

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If you have any questions or need further assistance, please feel free to contact our Support Team anytime.

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