How to create a new dispatch ticket on the Back-Office Dashboard?

The Dispatcher module in GuardsPro allows Back Office users to create and manage dispatch tickets, enabling them to assign tasks, report incidents, or send urgent requests to guards in real time. This helps improve response times, coordination, and communication between the dispatch team and field personnel.

When creating a dispatch ticket, users can capture essential details such as the call source, caller information, incident description, and actions taken. The ticket can then be assigned to one or multiple guards, ensuring timely and efficient incident management.

Once assigned, guards can share live updates—including status, comments, images, video, and audio notes—directly through the GuardsPro Mobile App. This feature also enhances accountability and provides centralized management of field activities, making it ideal for handling emergencies, last-minute shift changes, patrols, client requests, and alarm or security incidents.

✅ This guide will walk you through the steps to create a dispatch call from the Back Office dashboard:

Step 1: Open Dispatcher

To create a new dispatch call, navigate to the Dispatcher option from the main menu. On the next page, you will see a list of recent dispatch calls. Click on New Dispatch to create a new dispatch request.

Step 2: Add Dispatch Details

On the New Dispatch screen, fill in all the required fields to create a dispatch call:

• Client & Post Site: Select the client and the specific post site where the incident or request is related.

• Assign Guard: Choose one or multiple guards to assign to the dispatch.

• Priority: Set the priority level (e.g., Low, Medium, High) based on urgency.

• Caller Type & Caller Name: Specify who is reporting the incident from the default option(e.g., client, guard, tenant, other) along with their name.

Incident Details Section

Provide complete information about the incident:

• Incident Location: Enter the exact location of the incident.

• Incident Type: Select the type of incident from the dropdown.

• Incident Date & Time: Specify when the incident occurred.

• Incident Details: Add a detailed description of the situation.

Step 3: Submit

Before submitting, review the additional information fields:

• Action Taken: Record any immediate steps already taken regarding the incident.

• Internal Notes: Add any internal remarks for team reference (these may not be visible to guards, depending on settings).

Ensure that all required fields (marked with *) are accurately completed. This helps provide clear instructions and enables guards to respond effectively.

Once everything is filled in, click Submit. The assigned guards will instantly receive the dispatch notification on the GuardsPro Mobile App, enabling a quick and coordinated response.

Further, you can also access and manage real-time conversations directly within each dispatch ticket by selecting the respective dispatch. This ensures smooth communication and continuous updates between the back office team and assigned guards.

If you have any more questions, please feel free to contact our support team anytime.