How to use one-way conversation in messenger on the Back Office Dashboard?

The one-way conversation feature in GuardsPro Messenger allows admins and managers to send important messages to guards without allowing them to reply. This feature is useful for sharing announcements, instructions, and urgent notifications while keeping communication clear and controlled. 

When one-way conversation is activated, users on the receiving end can view messages but cannot send replies. Admins or managers can activate or deactivate one-way conversation for a chat directly from the Back Office Dashboard.

📌 Prerequisites

Before you begin, ensure the following requirements are met:

• The Messenger module is enabled for your company.
• You have permission to access the Messenger module.
• You have an existing chat or conversation available in Messenger.

✅ This guide will walk you through the steps to activate and manage One-Way Conversation in Messenger on the Back Office Dashboard:

🧭 Step 1: Open Messenger

• From the main menu, click Messenger.
• Select the chat for which you want to activate one-way conversation.

💬 Step 2: Activate One-Way Conversation

• Click the three-dot menu in the top-right corner of the chat window.
• Select Activate One-Way Conversation.
• When prompted, confirm your selection.

• Once activated, an arrow icon will appear next to the chat name, indicating that one-way conversation is active.
• Users on the receiving end will be able to view the messages but will not have the option to reply.

🔄 Step 3: Deactivate One-Way Conversation

• Click the three-dot menu in the top-right corner of the chat window.
• Select Deactivate One-Way Conversation.
• Once deactivated, the receiving users will be able to reply to messages again.

📁 Step 4: Manage Chat

• To archive a chat that is no longer needed, click the three-dot menu in the top-right corner of the chat window.
• Select Archive Group to archive the conversation.

🎯 That's it! You can now activate or deactivate one-way conversation and archive conversations directly from Messenger on the Back Office Dashboard. One-way conversation helps keep communication focused by allowing admin and managers to send important information without receiving replies.

For further assistance, please feel free to contact our support team anytime.

Please feel free to watch our informative tutorial video on YouTube: