How to manage back-office user notifications on the Back Office Dashboard?

Notifications in GuardsPro are designed to keep back office users informed about crucial updates. They ensure that all stakeholders receive timely and relevant alerts, helping maintain smooth operations and quick responses.

By configuring Notification Settings, each back-office user can choose how they want to receive notifications for their own account—on the Back Office Dashboard, via email, or through SMS. This gives each user control over their preferred notification channels, helping them stay informed about important updates. 

Note: These preferences apply only to the individual user’s account and do not affect the notification settings of other back-office users.

📌 Prerequisites

Before managing notifications for back‑office users, make sure:

• The back‑office user must be able to log in to the GuardsPro Back Office Dashboard.

• A valid email address and phone number should be added and verified in the user profile to enable email/SMS notifications.

• For SMS notifications, ensure the SMS Engine module is active under Subscription → Modules.

✅ This guide will walk you through the steps to manage back-office user notifications on the Back Office Dashboard:

🏢 Step 1: Access Settings  

• Click on your Company name at the top‑right corner of the dashboard.

• Select Settings from the drop‑down.

🔔 Step 2: Configure Notification Preferences  

Navigate to the Notifications tab. From here, you can:

• Enable or disable dashboard notifications based on your preferences.
• Enable email notifications for the required events at no additional cost.
• Enable SMS notifications for the events you want to be notified about.

📌 Note: To receive SMS notifications, make sure the SMS Engine module is active under Subscription > Modules for the company.

• Select the events you’d like notifications for under your preferred medium, then click Save Changes.

📱 Step 3: Enable SMS Notifications  

To use SMS notifications, ensure a contact number is added to the system and is verified:

• Go to the User Profile tab.

• Click Edit and add your contact number.

• When you click on Confirm your number, you will receive a verification code on the entered number.

• Enter the code and click Submit to complete the setup and Save.

🌍 Step 4: Manage Geofence Notifications  

• For back-office users to receive geofence notifications when guards enter or exit a geofence, these notifications must first be enabled for the relevant post site first.

• To enable them, navigate to Global Settings > Post Site, turn on the required geofence notifications, and Save the changes.

🎯 That’s it! Managing back office users notifications on the GuardsPro Back Office Dashboard is simple and efficient. By following these steps, you can stay updated with crucial alerts, ensure timely communication, and keep your operations running smoothly.

For further assistance, feel free to contact the GuardsPro Support Team anytime.