How to use live chat in a dispatch ticket on the Back Office Dashboard?

The live Chat feature in GuardsPro Dispatcher enables real-time communication between dispatchers and guards throughout a dispatch call. It allows both parties to exchange updates, instructions, and attachments directly within the dispatch ticket, helping ensure faster coordination and efficient incident response.

📌 Prerequisites

Before you begin, ensure the following requirements are met:

• You have permission to access the Dispatcher module.

• The Dispatcher module is enabled for your company.

• At least one dispatch ticket has been created and assigned to a guard.

✅ This guide will walk you through the steps to use live chat in Dispatch on the Back Office Dashboard:

🧭 Step 1: Open the Dispatch Ticket

From the main menu, click Dispatcher and select Dispatch Tickets. Open the dispatch ticket in which you want to view or send Live Chat messages.

💬 Step 2: View the Live Chat History

Scroll down to the live Chat section on the Dispatch Ticket Details page to view the conversation between the dispatcher and the assigned guard.

✍️ Step 3: Send a Live Chat Message

To send a new message, click inside the message box at the bottom of the live Chat section, type your message, and press Enter to send it.

To share files with the assigned guard, click the attachment (paperclip) icon and select the required file.

The live Chat message and any attachments are instantly visible to all guards assigned to the dispatch ticket, allowing everyone to stay informed throughout the incident.

Please Note: Refresh the page to view the latest updates on the dispatch ticket, including updates from the assigned guard.

🎯 That's it! You can now view conversations, send real-time updates, and share attachments through Live Chat directly within the dispatch ticket, helping maintain clear communication between the dispatcher and assigned guards.

For further assistance, please feel free to contact our support team anytime.