How to add users to a messenger chat from the Back-Office Dashboard?

The GuardsPro Messenger feature enables real-time communication between guards, supervisors, managers, and back-office users, allowing teams to share important updates and collaborate efficiently anytime, anywhere. Adding users to a chat ensures the right people are involved in the conversation, enhancing coordination, speeding up issue resolution, and supporting seamless information sharing.

The Add Users to Chat feature allows you to send messages directly to team members or guards assigned to specific post sites, as well as create group chats. Group conversations help ensure all relevant members receive updates simultaneously, keeping communication centralized and reducing duplicate or fragmented discussions.

✅Here's step-by-steps guide to add users to a Messenger chat from the Back-Office Dashboard:

Once you are logged in to your dashboard account, click on the Messenger tab from the main menu. 

Once the Messenger screen opens, click Add New at the top of the chat list, then choose New Message to start an individual conversation or New Group to create a group chat.
 

Create an Individual Chat
 

To create a new individual message, a new screen will appear displaying a list of users registered in the system. Select the user you want to start an individual chat with -- this can be either a back-office team member or a guard. 

Once the user is selected, the next screen will prompt you to choose a post site. You may select the relevant post site or skip this step if it is not required. To bypass post site selection, simply click Skip. 

After completing this step, the chat window will open, and you can begin messaging the selected user.

Create a Group Chat

To create a group conversation, click Add New and select New Group. 

The New Group window will open. In the Group Name field, enter a name for the group chat. Next, select a Post Site if the group is associated with a specific site. This step is optional and can be skipped if not required.

Use the Search user field to find users, or scroll through the list to select members. You can add admins, guards, or back-office users to the group by selecting the checkbox next to each name.

Once all required details are completed and users are selected, click Create.

The group chat will be created, and all selected members will be added to the conversation. Further, you can also choose to make the chat a one-way conversation, leave the group, or archive the chat as needed and that's it.



If you have any more questions, please feel free to contact our support team anytime.