How to use one way chat in messenger on the Back-Office Dashboard?

The One-Way Chat feature in the Messenger on the GuardsPro Back-Office Dashboard allows administrators and managers to send important messages to guards without allowing replies. This feature is ideal for announcements, instructions, and urgent notifications, ensuring that messages are delivered clearly and without unnecessary back-and-forth communication.

Administrators or managers can activate or deactivate one-way communication for any chat directly from the Back-Office Dashboard. When one-way chat is activated, users on the receiving end will only be able to read the messages and will not have the option to reply. This helps maintain controlled communication and prevents message clutter.

✅This article will guide you step by step on how to enable and use the One-Way Chat feature from the Back-Office Dashboard.

To use the one-way chat feature, click on Messenger from the main menu. Select the chat for which you want to enable one-way communication.

In the top-right corner of the chat window, click the three-dot menu, select Activate One-Way Conversation, and then confirm your selection.




How to Disable One-Way Chat

An icon will appear in the chat to indicate that one-way communication is enabled for the chat group. You can deactivate this option at any time by following the same steps.



Archiving a Chat

Additionally, if you would like to archive the chat, you can select the Archive option from the same three-dot menu.

If you have any more questions, please feel free to contact our support team anytime.