How to Enable Guard Device Fall Alert Notifications in the GuardsPro Back Office Dashboard?

The "Device/Guard Fall Alert" notification in the GuardsPro system is a safety feature designed to detect and notify administrators when a guard experiences a sudden fall or impact while on duty. This alert is generated through the GuardsPro Mobile App, which utilizes the device's built-in sensors to monitor for such incidents.

To receive alerts when a guard’s device detects a fall, follow these steps:

Log in to your GuardsPro Dashboard.

In the top-right corner, click your company name/profile icon, then select Settings from the dropdown menu.

On the left-hand side menu, click on Notifications.

Scroll down through the Notification Types list until you find Guard/Device Fall.

Check the boxes for where you’d like to receive this alert:

1. • Dashboard: An alert will appear under the bell icon on your GuardsPro back office dashboard account.

   • Email or SMS (if enabled): You will receive alerts through these channels.
     Note : To receive SMS notifications, the SMS Engine module must be activated for your account, and a valid phone number must be added to your profile. 
     
     After selecting your preferences, click the Save Changes button at the bottom right to apply the update.

This will ensure you are promptly notified if a guard's device detects a fall event, enhancing real-time safety monitoring.

Note: When a client enables the fall alert notification from their BOD (Back Office Dashboard), it is activated only for their own visibility and not for the entire team. This allows clients to receive alerts relevant to them without affecting global alert settings across the dashboard.

If you found this helpful, you may also want to read about:

• How to Enable Idle Alert Notification of Guards on the Dashboard
• How to Manage Notifications for Admin on Dashboard
  

If you have any more questions, please feel free to contact our support team anytime.