How to manage dispatch calls on dashboard?

With GuardsPro Dispatcher you can manage dispatch calls coming in from the client sites in real-time on a single platform. GuardsPro registers all dispatch calls in an orderly manner so that they can be accessed whenever needed. 

Adding A Dispatch Call

To add a dispatch call from the Back-Office Dashboard, go to Dispatcher from the main menu and click on New Dispatch.

On the next screen, add all the required details. You can assign the dispatch call to single or multiple guards assigned to the concerned post site. You can also add internal notes or attachments to the dispatch call.

After all the details are added, hit Submit. The assigned guards will be notified of the new dispatch ticket on the GuardsPro Mobile App.

Editing A Dispatch Call

You can filter the dispatch calls list based on clients, post sites, and status of the ticket for a particular date range using the filters.

To edit a dispatch ticket, click on the three dots and select Edit from the drop-down.

Now make the necessary changes in the dispatch ticket and click Submit to save the changes. This is how simple it is to edit a dispatch ticket in GuardsPro.

Closing Or Reopening A Dispatch Call

After the dispatch call has been attended to, you will need to close the dispatch ticket or reopen the ticket in case the ticket has to be attended again.

The list of dispatch calls shows the current status of all calls registered.

You can navigate to the required calls from the tab. Now, click on the three dots for the entry to be closed or reopened, and from the drop-down select the appropriate option, and simply confirm. It is this easy.

If you have any more questions, please feel free to contact our support team anytime.

Please feel free to watch our informative tutorial video on YouTube: